Refund policy
RETURNS & REFUNDS
If you purchased the item from a retail store please return it to the store with receipt.
If you are receive a damaged or defective item that you purchased from our website (www.urbanmoonshine.com), please email customerservice@urbanmoonshine.com with a description of the problem and your order #, along with the name, size, and lot # of the item(s). We may ask for additional details, like a photo before authorizing a replacement or a refund.
Please also note:
- We cannot accept returns for any reason due to the safety and quality concerns with our ingestible products.
- We cannot refund orders that are over 30 days past the delivered date.
- We cannot offer refunds due to buyer's remorse or dislike of products.
- We cannot offer refunds for subscription orders that were not cancelled before processing. Subscription terms are two (2) billing cycles before cancellation. Please do not subscribe for a single purchase.
SPECIAL WEB ORDER TERMS & CONDITIONS:
- Any discrepancies or issues regarding your web order must be reported within 24 hours of receipt.
- Quantity discrepancies are not eligible for return or a full refund. Partial refunds will be issued for the quantity of the product not received.
- Shipping charges will not be refunded for orders that are returned due to undeliverable due to insufficient/incorrect address or flagged as unclaimed.